Return & Replacement Policy

At The Gentle Theory, we're committed to providing high-quality skincare products that arrive in excellent condition. We truly appreciate your support of our small business and want you to have the best possible experience with every order.

All Sales Are Final

Due to the nature of our skincare products and for the health and safety of all our customers, all sales are final. We are unable to accept returns, exchanges, or refunds for products that have been opened, used, or simply changed your mind about.

We appreciate your understanding, as this policy helps us ensure the integrity and safety of every product we sell.

Damaged or Defective Items

If your order arrives damaged or defective, we're here to make it right.

Please inspect your order upon delivery. If you receive a damaged item, contact us within 7 days of delivery at sales@kuratedbyk8.com with:

• Your order number
• A brief description of the damage
• Clear photos of the damaged product and its packaging

Once your claim has been reviewed and approved, we'll gladly send you a replacement at no additional cost. We DO require you to return the damaged item to us. Additional details will be communicated in return process. 

Incorrect Orders

If you received the wrong item, please contact us within 7 days of delivery, and we'll work quickly to correct the mistake.

Questions?

Your satisfaction is important to us. If you have any questions about your order or our Return & Replacement Policy, please don't hesitate to reach out.

Email: sales@kuratedbyk8.com

Thank you for supporting The Gentle Theory. We're honored to be part of your skincare journey and appreciate your trust in our products.